FAQ

frequently-asked-questionsFrequently Asked Questions

Q: Is the travel agent outdated by the internet?
A: Travel agents embrace the Web as a valuable source of travel information. However, Customers MUST exercise caution before buying travel products online. Word of advice: Think, Read Well, Understand what is at stake, before You Click.

Q: Is the Internet a straightforward process?
A: You have to know what You exactly require, search for it, read thoroughly Terms & Conditions, Rules & Regulations and even go to the very last step i.e. booking finalization in order to get to the Final Price: Final Step that includes Taxes, Service Charges, Technical Stops, Credit Card Charges, and the list is not exhaustive. Otherwise, you could end up wasting hundreds of dollars and countless hours on a trip that fails to meet your expectations.

Q: Can we find Cheaper Airfare Tickets Online. Is that always a Fact?
A: NOT Always. Some bargains sold online are usually for: Limited Time and Availability, on “First-come First-served basis”, Highly Restrictive as in: Minimum number of stay, sometimes with constringent terms & conditions, e.g.: non-refundable ticket, non-exchangeable, etc. And other times, if the traveler needs to amend dates and/or face a no-show situation; than the traveler may pay high charges to perform a change; and/or may find difficulties, or may face the impossibility of calling some airlines and be served.
Some airlines do sell online at equal or cheaper rates than travel agents. However, the difference may be so minimal and negligible – that to a certain extent – it is not worth the Time, Efforts, Risks nor the absence of the After-service needs. At the end of the day, it all boils down to Trust.
In other cases, the traveler may NOT be comparing apples-to-apples i.e. Internet Price versus Travel Agent Price.

Q: What is the apple-to-apple comparison? What does it entail?
A: To be fair to the “Trusted” Travel Agent, the customer must compare the Online Price to the Travel Agent’s Price based on SAME Factors as in:

  • Airline
  • Dates
  • Routing and EXACT Timing e.g. flight number
  • Availability at the Time of booking
  • Other

Q: What are the factors that determine the Ticket Price?
A: FARES are strongly correlated to the below Parameters / Listing:

  • Destination, Carrier, Classes (First, Business, Economy) and Sub Classes in both Economy & Business:
  • Season (Low, Shoulder, High)
  • Ticket Type (One Way, Round Trip)
  • Routing
  • Airline Contracts (Code Share, Combinability, etc)
  • Terms & Conditions (Stopover, Advance Purchase, other)

Moreover, other Factors impact Fares thus set the Final Price: Details are Numerous, Various and Dynamics. Some of them are correlated to TERMS & CONDITIONS as in BUT NOT LIMITED TO:

  • Date of Travel and Time of Travel
  • Class of Reservation
  • Availability of Sub-Classes / Classes
  • Minimum Stay, Maximum Stay
  • Advance Purchase, Change of Reservation, Stopover, Cancellation, Refund
  • Promotional Campaigns

Q: Is the Price fixed?
A: Nothing is fixed except Change. The price is correlated to the above mentioned points, in addition to other Economical External Factors such as but not limited to, Fluctuation in: Exchange Rate Currency and Oil Prices.

Q: Should the customer use the Internet to plan a trip? Can I find what I need at Intertravel’s?
A: Absolutely! But the key word here is “PLAN”. The Internet is a great source of information on: destinations, country profile, landmarks, what to see and when to go, attractions, hotel profiles, local transportation, weather, currency.
And YES, you can find profound information and rich content in Intertravel’s website, as it is linked to some discerning web resources.

Q: Can we find Cheaper Hotel Fares Online. Is that always a Fact?
A: Not Always. Some bargains sold online are usually for: Limited Time and Availability, Highly Restrictive as in: Minimum number of stay, Non-refundable, with Advance Purchase conditions.
Some hotels do sell online at equal or cheaper rates than travel agents. Hotels monitor daily if not hourly their occupancy. And sometimes, the Hotel Forecast / Occupancy Rate or Expectations differ from the “real situation”. Hence, if the occupancy is Low, hotels may Decrease their Prices. If the occupancy is High, hotels may increases the tariffs. And it may depend as well of the Management’s Strategies.
However, the difference may be marginal when you know the work it entails for the Travel Agent to search for the Suitable Hotel according to the customer’s:

  • Location e.g. city center, specific address, near a congress, etc
  • Hotel Options
  • Budget
  • Special requirements
  • Efforts to diligently perform a “Virtual Inspection of Hotel Property”

Hence, it may not be worth the Time nor Risks. At the end of the day, it all boils down to Trust. Again, in some cases, the traveler may NOT be comparing apples-to-apples i.e. Internet Price versus Travel Agent Price.

Q: What is the apple-to-apple comparison? What does it entail?
A: the Basics i.e. Same absolute Hotel and Address, Exact Dates i.e. Check In and Check out, Number of nights, room type (single, double, twin, triple), room category (standard, superior, other), the Currency (€, $, £) and/ or conversion rates utilized and Promotional Campaigns.

Q: Is the Price fixed?
A: Nothing is fixed except Change. The price is correlated to the above mentioned points, in addition to other Economical External Factors such as but not limited to, Fluctuation in: Exchange Rate Currency and Oil Prices.

Q: Is it possible that Intertravel’s price be higher than other Travel Agent and/or Online booking?
A: it is crucial to know the below factors in order to be Fair and Rightful:
1. You must compare apple-to-apple and NOT cheese-to-chalk i.e. comparison must be done from a:

    • a) Ticketing perspective: Same Airline, Flight Number, Departure Date, Return Date, Timing, Routing, Date of booking, other.
    • b) Hotel perspective: Same Hotel & Address, Check-in Date, Check-out Date, Number of nights, Room Category & Type, Date of booking, other.

Q: What is the added-value of Intertravel?
A: Intertravel, unlike other Travel Agents and with all due respect, quotes / offers a fare that reflects the Pricing of the Moment, which is the Price according to the Current Availability at the time of booking or quotation. And, it is Intertravel Prerogative to thoroughly and continuously monitor Availability in order to ensure Lower Classes and hence Fares.

Q: Are quotation Prices Fixed?
A: Nothing is fixed except change. Fare is strongly correlated to Availability & Price List applicable at the Time, Dates of “Booking” and “Issuance” and this according to Set Terms & Conditions. Availability is a highly Volatile Factor, and hence it changes every hour, on the hour.
Consequently, Fares may Increase (due to Lack of Availability) or Decrease (after Close Monitoring of Airlines to secure / ensure availability on lower classes).

Q: Can we ask for a quotation?
A: Absolutely. A quotation does NOT bind the Customer. A tentative booking may be made and, customers may cancel the booking at any time without any obligation whatsoever (prior to issuance and/or deadline).

Q: What if the Name of passenger is wrong?
A: It is crucial to know that Names should be booked as written on Passports. Any error may hinder the Customer from travelling as in: Deportation, Denied Boarding, other – which may result in Financial Losses and inconveniences.

Q: Are there any online risks?
A: Sure. Concerns may include issues of security, cancellations and customer service. In addition, Customers seek unique, customized trips and personalized services that require the assistance of a skilled but “Trusted” travel professional.

The bottom line is that Smart Travelers know their time, money and travel dreams are too important to be left floating in cyber-space. And the customer satisfaction that comes with a travel agent’s hard work, expertise and quality service will never go out of style.